Future Solutions Inc.

PAYMENT & RETURN POLICY

Payments:

All orders must be in U.S. Dollars, others will be returned. Make checks or Money Order payable to "Future Solutions, Inc." Payment by Personal Check, must clear before the order is shipped. Money Orders or Bank Drafts are accepted and products will be shipped immediately.

We accept MasterCard, Visa, IMPAC Cards, Purchase Orders, Company Checks, Personal Checks, Bank Drafts or Money Orders.

When you receive your package, promptly check the items to make sure it looks like what you expected and that they work.

If you have a question about an order you received, your packing slip can answer most frequently asked questions. The packing slip is located in the shipping packet outside of the order box. If you still have questions, call our customer services line at (303) 460-7007 during business hours Monday - Friday 7:30 am to 7:30 PM MST, or leave a voice message at any other time.

When you call, please have the following information readily available:

Customer Name
Invoice Number
The Order Date
Item(s) in question

Return Policy

Any merchandise being returned, must be sent to the address indicated on the invoice/packing slip:

Future Solutions, Inc.
13350 W 43rd Drive
Wheat Ridge, CO 80403

Any item over $100.00 returned to Future Solutions, Inc. must be INSURED through either the U.S. Postal Service or UPS - for your protection and ours. We cannot accept responsibility for uninsured products that are lost in shipping. Please keep proof of shipment until your return has been finalized. Please note you are responsible for return postage.

Goods must be returned within 30 days of purchase in original condition and packaging for a refund, merchandise credit or replacement. Please include the original sales receipt you received in the package. Please note: Refunds will be processed using the same payment method used in the original purchase- e.g. if paid by credit card, that same credit card will be refunded. Check, money orders and bank drafts will be refunded by check. No exceptions.

Please include the following information with your returned merchandise or a copy of the original invoice.

First Name
Last Name
Street Address
City
State/Province
Zip/Postal Code
Country
Work Phone
Home Phone
E-mail address
Product Name
Model (if applicable)
Product Code
Invoice Number
Date ordered/Invoice Date
Exchange or Refund Preference
Reason for Return (please explain in detail to help us better serve you in the future.

Returns will only be accepted under the following conditions:

1. Not satisfied with the product.
2. Manufacturer's defect.
3. The item shipped was not the item ordered.
4. The product shipped does not match what was ordered.

Returns may be granted in one of the following ways: **

1. Credit to the credit card used to purchase the item(s).
2. A store credit.
3. Replacement with an item of equal value.

Please allow up to 15 working days to receive your replacement or refund.

**Shipping and Handling charges are not refundable unless we shipped you an item in error.

Under NO CIRCUMSTANCES will merchandise that has been worn, stained, or otherwise damaged or merchandise that has not been purchased from Future Solutions, Inc. be accepted for return..

If you have further questions, please call (303) 490-7007 or
e-mail info@FutureSolutionsInc.com.