PAYMENT & RETURN POLICY

PAYMENTS:

• We accept Electronic Funds Transfer (EFT), Wide Area Work Flow (WAWF), All Government Credit Cards, MasterCard, Visa, IMPAC Cards, Purchase Orders, Company Checks, Bank Drafts or Money Orders.  All billing addresses for credit cards must have a physical US address if the order is to be shipped out of the Continental United States.

FREIGHT CHARGES:

• Future Solutions offers free freight for order over $50 going to one location as long as the order can be shipped via UPS.  If your order is under $50.00, the minimum charge of $10 will be added to your order.  If the order requires shipment via truck line, you will be notified by a representative, by email, of the freight costs.  At this time, you will be sent a freight letter to review, sign and either fax or email back to Future Solutions.  Complete instructions will be given at the time of the original notification.  Government BPA’s have special arrangements for free freight.  Contact Future Solutions, Inc. for additional information at 866-289-4733 x 142.

RECEIVING:

• When you receive your package, promptly check the items to make sure it looks like what you expected and that your product works.

• If you have a question about an order you received, your packing slip can answer most frequently asked questions. The packing slip is located in the shipping packet outside of the order box. If you still have questions, call our customer services line at 866-BUY-GREEN (1-866-289-4733 ext 142 or 140) during business hours Monday - Friday 7:30 am to 5:30 PM MST, or leave a voice message at any other time.

  • When you call, please have the following information readily available:

  • Customer Name

  • Invoice Number

  • The Order Date

  • Item(s) in question

RETURNS:

• Standard Returns (not damaged nor defective) can be returned within 30 days and receive full credit.  Please call Future Solutions at 1-866-289-4733 ext 142 to arrange for returns.  Products being returned, must be in original packaging and must be in resale condition to receive credit.  If the return is due to a Future Solution’s error, we will gladly issue a call tag and pick this item up at no expense to our customer.  However, if the error is due to customer ordering incorrectly, the return freight will be deducted from the credit to be issued.  Restocking fees will not apply for returns within the 30 day time period. Government BPA’s have special arrangements regarding returns and restocking fees.  In many cases we will issue you a call tag with instructions on returning your product.  Contact Future Solutions, Inc. for additional information at 866-289-4733 x 142.

• Any item over $100.00 returned to Future Solutions, Inc. must be INSURED through either the U.S. Postal Service or UPS - for your protection and ours. We cannot accept responsibility for uninsured products that are lost in shipping. Please keep proof of shipment until your return has been finalized. Please note you are responsible for return postage.  Government BPA’s have special arrangements.  Please call 866-289-4733 x 142 to receive a Return Authorization to return a purchased item.

• If you are returning the product, yourself (after obtaining a Return Authorization), please include the following information with your returned merchandise.

  • First Name

  • Last Name

  • Street Address

  • City

  • State/Province

  • Zip/Postal Code

  • Country

  • Work Phone

  • Home Phone

  • E-mail address

  • Product Name

  • Model (if applicable)

  • Product Code

  • Invoice Number

  • Date ordered/Invoice Date

  • Exchange or Refund Preference

  • Reason for Return (please explain in detail to help us better serve you in the future.

• Standard Returns will only be accepted under the following conditions:
   

  1)     Not satisfied with the product.

  2)     Manufacturer's defect.

  3)     The item shipped was not the item ordered.

  4)     The product shipped does not match what was ordered.

As a standard policy, we do not allow the return of merchandise that has been used, original packaging destroyed, damaged or merchandise that has not been purchased from Future Solutions, Inc.

Damaged /or Defective Returns – Please call Future Solutions within 48 hours of receipt of order (1-866-289-4733 ext 142).  A call tag will be issued and a new product will be shipped out.  Please Note:  All items must be inspected within this 48 hour time frame or Future Solutions cannot guarantee that the wholesaler will accept these returns.  Future Solutions works with our wholesalers to insure that our customer receive quality products at the best price possible.  Honoring their request for 48 hour return on damage & defective items is one way costs are kept to a minimum. Government BPA’s have special arrangements for damaged or defective.  In many cases we will issue you a call tag with instructions on returning your product.  Contact Future Solutions, Inc. for additional information at 866-289-4733 x 142.

Shortages:   All shortage must be reported to Future Solutions within 48 hours of the order being received. 

If you have further questions, please call (866) BUY-GREEN or e-mail info@futuresolutionsinc.com

LAST REVIEWED  08/09